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Calypso Agent
One agent per board — bound to it, answering from its knowledge, in the voice you set, and one switch from off.
Every Smart Board gets its own Calypso Agent. It works that board and nothing else.
| Bound to one board | The Sales agent works Sales. It never answers a support question or touches another board. |
| Its own knowledge and voice | It answers from that board's sources, in the voice and guidance you set. |
| Reads the board | It sees where a conversation sits and what that column needs. |
| Off in one switch | Pause it and your team is on the board with every conversation and its context. |
Why one per board
A single agent covering every job has to be vague about all of them — the sources it may read become the union of everything, and the things it must never do become a long list of exceptions. Binding an agent to a board makes the scope a sentence: this agent answers sales questions from the catalogue and the price list.
What decides whether it answers
Three things, checked in this order:
- Is it a group chat? Groups are excluded — the agent never answers in them.
- Is the workspace-wide switch on? It is on whenever at least one board answers.
- Is this board's switch on? If not, no answer. The message still lands on the board; there is simply no reply.
In this section
| Page | |
|---|---|
| Behaviour and voice | What you set, and what it changes |
| Guardrails | What it may quote, never confirm, and when it must hand off |
| On and off | The switch, per board and per conversation |
| What it knows | Where a board's answers come from |