Billing and usage
What you pay for
The billing unit is an answer — a reply the agent produces — not a token and not a message. Each plan includes a fixed monthly allowance of answers, plus knowledge storage and a number of agents.
Plans also include one seat; additional seats are charged monthly.
Plans
| Agents | Answers / month | Knowledge storage | |
|---|---|---|---|
| Starter | 1 | 1,000 | 100 MB |
| Pro | Up to 10 | 5,000 | 1 GB |
| Scale | Unlimited | 25,000 | 10 GB |
Pro and Scale add analytics on what agents resolve; Scale adds priority throughput. Every plan includes Smart Boards, human takeover, and full history. The 14-day trial runs with Pro entitlements.
Extra answers are available in prepaid packs rather than as overage billing — the intent is that you are never surprised by an invoice.
Usage
Project → Usage shows consumption against your allowance. Watch it in the first fortnight after turning agents on; that is when the real answer rate becomes visible.
When a cap is reached, the capped feature pauses until the next reset rather than continuing and billing you for it.
Invoices and payment
Plan, payment method and invoices are managed from the billing dashboard, reachable from Project → Billing.
If a workspace is suspended
A suspended workspace locks every product area except Billing, so the subscription can be reviewed and settled. Boards and knowledge are not deleted by suspension.